Appliance repair · Orange County
131 overflow calls answered. 38 real repair requests.
Royal Star Appliance repairs fridges, washers and ranges across Orange County. The business line is the owner's cell, and he is usually on a job. Since August 2, 2026, every call he can't pick up goes to Cometa.
131
calls answered — 100% of overflow
38
real repair requests in 2.5 months
~6
repair requests a week over the last 30 days
9
requests that came in after hours
The shop's number rings on the owner's cell. When he is under a fridge or driving between jobs, the call goes unanswered — and a homeowner with a broken appliance calls the next shop. After hours and on weekends there was nobody to pick up at all.
Verizon forwards every unanswered call to a Cometa line. Our receptionist, David, picks up in the shop's name, screens out spam, and takes the job: name, callback number, service address, the appliance and what is wrong with it. Each request goes to the owner, who schedules it in his own system.
Real jobs, not empty rings.
Who to call back
Callback number on 38 of 38 requests, the customer's name on 35, the service address on 32.
What the job is
Fridges, washers, ranges — appliance, symptom and urgency, captured in an average 93-second call (44–159 seconds).
What stays off his list
Spam is screened out, and hang-ups under 15 seconds never become a request. The owner only sees calls worth a callback.
How it grew.
- August 2, 2026Line goes liveUnanswered calls on the owner's cell forward to Cometa. Every call is answered from the first day.
- Last 30 daysSteady volume104 calls answered and 25 repair requests — about six a week — as of October 22, 2026.
What was built.
Overflow forwarding from the shop's own number
Every call answered in the shop's name
Spam screened out before it reaches the owner
Name, number, address, appliance and symptom on each request
After-hours and weekend coverage
Each request sent to the owner right away
The owner keeps scheduling in his own system
Live numbers the owner can check any day
What changed.
Every overflow call answered — 131 calls in 2.5 months
38 real repair requests, 25 of them in the last 30 days
9 requests after hours and 13 on weekends, when nobody used to pick up
A callback number on every request, a name on 35 of 38, an address on 32
A real appliance mix — fridges, washers, ranges — not empty rings
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